OptConnect’s Customer Care Center is a team of dedicated, experienced connectivity experts who offer support 24 hours a day, 7 days a week, 365 days a year. Installing OptConnect routers is designed to be a simple process, especially when our focus as a company is to take on the heavy lifting associated with wireless connectivity.
We interact with various customers on a daily basis who call in to get our help with a variety of questions, ranging from tech support to status updates and more. However, one of the biggest issues that customers call in about are devices that have been installed incorrectly.
In today’s post, we’re going to discuss how this issue occurs, how it can be prevented, and how we can help. Here are a few tips from our Customer Care Center on how to make sure your device is installed properly.
Ensure that antennas are placed on the outside of the device cabinet. Often, we see the OptConnect router installed inside of a metal cabinet with the antennas inside that cabinet as well. This can cause interference for the device to be able to maintain a steady connection to the cellular network. The best practice will be to install the antennas outside the cabinet on a metal surface. If you have two antennas, you will want to place them 6 – 8” apart from each other. We advise against any antenna with a longer cable of 6 feet as that can cause interference as well.
Determine which antenna is best suited to your needs. If you have a location where customers will potentially be able to move the antennas, we offer different antenna options that can help provide a more stable connection. The other antenna styles we offer help prevent people from being able to move them or damage them.
Confirm which carrier is best for your location. Wherever you decide to place your device, you’ll want to know which carrier will be able to provide you with the most reliable connectivity regarding your location. Our team here at OptConnect is able to assist with finding the best carriers for any area, so you’ll never have to worry if you’re on the reliable network.
If you make sure that you’ve picked the right antenna for your needs, confirmed proper placement for it, and ensured that the chosen carrier is the best fit, then you are well on your way to having a device with an optimized cellular connection. And of course, if you have any issues with your device, our Customer Care Center is always here to help clear up any confusion and answer any questions a customer or field technician may have.
Please feel free to reach out to an OptConnect Customer Care associate to see what we can do for you. Give us a call at 1.877.678.3343 or click here to message us.