With a customer base that spreads across North America and involves many different industries, OptConnect’s Customer Care team is a group of dedicated, talented employees who work around the clock to ensure that customers’ needs are taken care of.
On any given day, you’ll hear us touting our world-class customer support because it is one of the greatest resources that we offer to our customers. We are confident they are the best in the business, and they prove it to our customers day in and day out. For that reason, I’m thrilled that they were recently honored by the American Business Awards with a Gold Stevie in the category of Customer Service Team of the Year.
Winning a Gold Stevie
The American Business Awards are the U.S.A.’s premier business awards program. More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration.
It’s one thing to say you have excellent customer support and a whole other thing to be recognized for it. Being a managed wireless solution, it’s essential that we have knowledgeable employees monitoring devices and tackling potential issues before they even arise.
OptConnect’s Customer Care Center offers 24/7 support, 365 days a year. The team consists of technical experts that work to resolve issues quickly and efficiently. In 2018 alone, the team resolved over 45,000 cases. This team works around the clock to understand, diagnose, and troubleshoot OptConnect devices across all of the different industries the company is involved in.
Why We Stand Out
OptConnect’s Customer Care Center focuses on one-call resolution so that our customers get the answers and information they need on their first contact with us. This focus on resolving issues when a customer first contacts us helps keep customers satisfied because they don’t have to figure things out on their own and keep calling us back over and over again to deal with the same issue.
In 2018, the Customer Care team handled over 44,000 support calls in addition to thousands of support emails. This fantastic team of employees is trained to understand, diagnose, and troubleshoot our devices across all of the different industries we are involved in so that whenever a customer contacts us needing help, they can provide a solution for their issue.
Our Customers Come First
Our Customer Care agents take the time to make sure everything is resolved, and customers are satisfied before they get off the phone and move on to the next customer. They focus on solving problems and taking care of the customer with whatever is necessary. I am so proud of the team and this unique accomplishment. Our customers are at the heart of everything we do, and this award really goes to show that.
We will be presented our Stevie award alongside other winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11.