According to an independent survey commissioned by Transaction Network Services, 41% of people confirmed that if an ATM is out of service, it deters them from using it in the future, with 25 to 34 year old’s most influenced. This is a vital statistic considering that ATM usage is already less popular with millennials due to innovations like mobile payments and online banking.
With this statistic in mind, it’s more important now than ever to have ATMs that run efficiently with minimal downtime. This can mean regular ATM maintenance, having a solid connectivity provider, and choosing the right vendor.
Here are 3 specific tips to increase uptime for your ATMs:
1) Regularly schedule preventive maintenance. Your ATM uses a number of mechanical parts such as rollers and belts that over time breakdown and wear out. Having maintenance regularly scheduled will help you proactively replace these items before they fail which will drastically reduce down time.
2) Choose a managed wireless connectivity provider. Your ATM is going to need a managed wireless connectivity provider to ensure uptime. Connectivity is such an integral part of ATM functionality; you’ll want a partner that can ensure quality connectivity. You’ll want a provider that can provide you with 24/7 support so that you can get help day or night for your ATM, whenever you need it most. For information on managed wireless connectivity, visit http://www.optconnect.com/Solutions/OptConnect-Solutions-ATM.
3) Choose your vendor carefully. You’ll want a vendor that has experience working on your type of ATM. Your service provider should offer an experienced and well-trained technician. They should have quick response times, quick resolution of issues and an available supply of parts.
The combination of taking care of your ATMs with preventive maintenance, having a managed wireless connectivity provider, and choosing the right vendor can make a world of difference when it comes to the uptime of your ATMs.
In addition to these 3 tips, you should also have a well-trained staff. Employees that are knowledgeable and can quickly fix problems such as currency, paper jams and much more will also greatly increase your operational uptime. I may sound like a lot, but you’ll want to have all these resources in place before you deploy your ATMs to ensure their efficiency.