Case Study: Mobile ATMs with More Reliability

MOBILEMONEY was the first company to market with a Mobile ATM. Since their founding in 1996, they’ve grown to be an ATM provider servicing some of the largest events in the country. In need of a scalable wireless solution, MOBILEMONEY turned to OptConnect in hopes of establishing a wireless partnership that would provide both reliability and flexibility.

About MOBILEMONEY

Family owned and operated ATM powerhouse, MOBILEMONEY, was founded in 1996 in Arizona and moved to San Clemente in 2000. Now a nationwide company, MOBILEMONEY has 15 satellite offices throughout the country. MOBILEMONEY provides Mobile ATM services a wide variety of the country’s largest fairs, music festivals and sporting events. Alex Patterson, Director of Event Operations at MOBILEMONEY said the company began searching for another wireless provider when plans were announced to roll out 3G.

With so many events in the U.S. in need of ATMs, MOBILEMONEY needed connectivity that could fit their location needs, providing them with the strongest connection wherever they went. They also needed a secure connection, ensuring that their ATMs wouldn’t be prone to theft or cyber attacks. With OptConnect being able to determine which network types worked best per location, along with private IP Network connections, it was a perfect fit.

Their Solution

“We started looking for another provider to diversify our wireless portfolio, but as we kept using OptConnect we realized there was a lot more functionality than what we had previously.”

MOBILEMONEY started out with the goal of not having to solely rely on one provider, but today they have fully converted over to OptConnect. OptConnect’s remote capabilities throughout the country made them more reliable in the live event space” said Alex Patterson, Director of Event Operations at MOBILEMONEY. “Events are an integral part of our business and we needed connectivity that we could count on.

Since partnering with OptConnect, MOBILEMONEY has used OptConnect’s Event Pulse features for multiple events across the country. Event Pulse is a feature that gives specific connections priority in crowded spaces. For a company whose primary focus is live events, Event Pulse has been a real life saver. Their ATMs are able to process transations reliably even when the network is overloaded with additional traffic from an event.

Unparalleled Customer Support

With ‘round the clock customer support, OptConnect deployed a connectivity expert to go out onsite for one of MOBILEMONEY’s events to get a better understanding of their needs. “An OptConnect team member actually came out onsite and analyzed our units to get a better idea of what connectivity was going to work best for us” said Patterson. “That level of customer support really differentiates OptConnect from other providers we’ve used.”

OptConnect’s solution for MOBILEMONEY includes IP-only based routers with a mixture of 3G and 4G, with OptConnect periodically shifting around the network type to accommodate their needs.

“Working with MOBILEMONEY has been nothing but pleasant, they are a fantastic organization with excellent team members,” said Aaron Reeder, Senior Territory Manager Western U.S. “As a growing organization they’ve managed to find the right focus to expedite their expanding footprint.”

Choosing OptConnect For Your ATM Needs

“I would recommend OptConnect because from day one they’ve been on top of any issues we’ve had. They’ve filled both our mobile and retail needs with minimal hiccups along the way.”

As the premier wireless data provider for ATMs, OptConnect has the hardware, the network connections, the software, and the monitoring and support to make your ATM deployment simple and secure. We provide a fully-managed service, supplying hardware, network connections from all of North America’s major carriers, and support services.

Managed, end-to-end service allows ATM operators to add OptConnect to ATMs without introducing a complicated, time consuming new step in the process.

To learn more, please contact us at 1.877.678.3343.

 

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