In the OptConnect Customer Care department, we work hard to understand your needs and tailor efforts to provide you the best experience possible. We stand behind our product, offering support 24 hours a day, 7 days a week, 365 days a year.
As someone who works in the Customer Care department, I see our team working hard every day to help with any issues. We’re a team of dedicated, well-trained people who are passionate about helping customers in any way that we can.
Your Success Is Our Success
Our team understands that for us to be successful, YOU need to be successful. That’s why our Customer Care professionals can offer support in many areas including:
- Assistance in programming a piece of hardware for wireless use.
- Troubleshooting LAN connections with OptConnect hardware.
- Aiding to determine the strongest carrier available at a specific location or address.
- Assistance in performing site surveys and indicating proper antenna type/locations.
- Provide information pertaining to signal strength and signal quality.
- Troubleshoot WAN connections, escalate carrier outages quickly and efficiently.
No matter the situation, our knowledgeable staff can assist.
We Keep Up With Your Needs
OptConnect is found in many industries that are everchanging. We in the Customer Care Team know that as a market evolves, our knowledge and proactive efforts must evolve with it.
As industry compliance and data security become more of a focus, we are proactive in ensuring your devices are updated and ready for any industry change.
Our focus is to take on the heavy lifting associated with wireless connectivity, lightening your load so you can focus on growing your business.
We Focus On The Details
We understand that you have a lot to think about, and we do our best to shorten that list as we manage your wireless portfolio. On the occasion that assistance is needed, we do everything possible to provide service that surpasses your expectations.
We focus on all the details; from hold times when calling our support team, to incorporating detailed networking rules or requests, we do our best to keep your Customer Experience in mind.