Why OptConnect Values the Customer Experience

One of my first observations when I got to OptConnect was that people matter here. After years in corporate America, I was looking for a place that valued employees and customers alike. A place that truly puts the customer first.

From day one I was thoroughly impressed with OptConnect’s culture, driven from our President, Chris Baird.

It’s a culture that genuinely promotes trust, relationships, and solid business solutions that optimize the overall experience for employees and customers alike. 

I believe that that’s what makes OptConnect so different, because here the customer experience is critical in everything we do. We know that positive relationships build better business partners.

That is why OptConnect has strived to create a culture that includes the customer by providing exceptional customer service and consistent support. We are focused on building trust with our clients because we want every customer to feel valuable. 

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Part of building that trust is inviting our customers to come visit our office and get to know us on a deeper level. We do this so that our customers are able to get to know us better and get an idea of how we operate.

We find that these visits are particularly helpful for new customers, this helps us foster closer relationships with our customers. We’re able to show them our Customer Care Center, open 24/7/365 for accessibility.

As someone who truly values my relationships with my customers, I am happy to have joined a company that supports that trust.

As we continue to expand into the smart safe space, I believe that this value of customer experience will help us to succeed.

I am grateful to have found a family here at OptConnect and to get to be a part of such an amazing team.

“The best way to find yourself is to lose yourself in the service of others.”

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